FREQUENTLY ASKED Q'S
How can I pay for my gear?
We accept all major credit cards including American Express. We also support PayPal, Zip Pay & Afterpay.
Discount codes cannot be used in conjunction with sale items. You can only use 1 discount code or credit voucher per order.
How long does it take for you to pack my order?
We value your support. Please note we may take a little longer to dispatch due to the nature of our business.
Our usual processing times are between 3-5 business days*. Please note we print some items on-demand in Australia. These items may take a little longer while we print your items with love.
*These are a guide only.
How much is shipping & how long will it take to arrive?
All shipping rates are flat-rate. This means the price stays the same if you order one product or many. Pool together with your mates to save on shipping costs!
We offer Standard and Express shipping via Australia Post eParcel Tracked Services.
- $9.99: Standard Shipping (5-10 business days).
- $14.99: Express Shipping (3-7 business days).
Once dispatched you will receive a tracking number, please keep track via Australia Post website.
*Please note: standard processing times also apply to express shipping. Once your order is processed, it will leave our warehouse based on the shipping method you have selected – standard shipping times apply.
- $18.95: International Shipping (10-20 business days).
*Please note we are not responsible for any taxes or duties your country may charge, nor are we able to pre-pay any customs or duties.
There may be delays with postal services due to unforeseen circumstances. Which are unfortunately out of our control.
What if something is wrong with my order?
If your order is faulty, the wrong size or on the very unlikely chance that it never turned up please contact us or start a return (remember to read our exchange/returns policy first!).
How do I know if the gear will fit me?
Each product page has it's own size guide. Be mindful that measurements can range up to 1cm either side.
What other products are you bringing out?
We're working on loads of good stuff at the moment. We're always open to new ideas, feel free to get in touch if you have any ideas for Bush Chook products you want to see in the future.
Also make sure to like us on Facebook and sign up to our email to be the first to find out when new products drop!